Organically Improving Employee Feedback Survey Results
By Joel Friedman
How does your company use the Annual Employee Feedback Survey? Many companies use this survey to establish Manager Performance Goals that focus on hitting a specific target on the next survey.
Many managers take an insincere and superficial approach to meeting their survey goal. Rather than focusing on enacting meaningful positive change throughout the year, many managers focus on gaming the system. They create forced activities just prior to the survey distribution that they believe will help their results. Some examples of these “forced activities” may be providing free pizza, an offside event, recognition activity, or even a “Survey Kick Off” party. And in some cases, a manager will meet with their team and tell them exactly how to respond to the upcoming survey.
While these activities just prior to the survey distribution may indeed alter the survey results, they do not move the needle in a meaningful manner. In order to attain lasting positive change, managers must own the behaviors (every day) that drive these results.
Positive change does NOT result from Employee Surveys! Surveys are a useful roadmap to help assist you in identifying areas of focus. Positive change results from your daily interactions and demonstrating behaviors that create a positive work environment where people feel like their opinion matters.
Each and every time you meet with your team, your peers, or your leaders, you should plant a seed of positivity and display behaviors that lead to meaningful results. Plant as many seeds of positivity as you can! As those seeds take root and begin to grow, they will spread and you will soon be able REAP the rewards
The Power of R.E.A.P.
Team members want to be respected, regardless of grade level. Every day we need to display to our teams that we respect each and everyone’s position and the importance of their contribution. We also need to publicly recognize team members not only for exceeding expectations, but also for displaying the “soft skills” that lead to creating a positive work environment.
If team members don’t genuinely feel that they are included, the needle will not move in a positive direction. Disengaged employees will not only affect your survey results, but more importantly it will also create a culture of negativity. And negativity breeds negativity.
If team members don’t feel appreciated, at best they will leave; at worst they will stay and become an anchor for the entire team. We must create a culture where doing your job is expected, but at the same time it is appreciated! This is where team building activities, spontaneous lunches and offsite events help create a culture of appreciation.
People want to be surrounded by positive people. And more importantly people need friends. You want to create a culture where people love coming to work and feel like they are working with their friends. This can be accomplished ensuring that people are Respected, Engaged, and Appreciated and have the opportunity build meaningful friendships. Further, negativity should not be ignored, it should be addressed head on. Many times people do not recognize their own negativity, how the negativity serves as a derailer for not only him/her, but its influence on others
Key Take Aways
- Positive Change results from seeking feedback, creating a culture of inclusion, appreciation and demonstrating EVERY DAY that you CARE! By displaying these behaviors you will move the needle!
- A positive change cannot be forced. You must own and actively promote the positivity and truly believe in the intent of your message.
- If you don’t genuinely care, you will at minimum fail, and even worse you can destroy what little positivity exists.